Are all watches authenticated?
All our watches pass through a double authentication process to insure their authenticity. We also provide detailed photos of the watch from all angles to allow you to undertake your own anlysis. Finally as with everything, if you have any questions please do not hesitate to reach out to our friendly team
What if something goes wrong with the watch
Whilst all our watches are fully serviced before sale, if something does go wrong, we'll repair it for free as part of our 1 year warranty
Do watches come with original box and papers?
It depends on the individual watch. You can see details under "The Basics" heading on this page. For the majority of vintage watches their original box and papers have been lost to time. Whilst they are nice to have, it’s important to note that “box and papers” DO NOT authenticate a watch despite what many in our trade say. It’s also important to realise alot of sellers (including some of the most well known in the UK) put together full sets of box, papers, hang tags etc by buying blank paperwork and boxes in the secondary market. This is a very regrettable, but unfortunately common occurrence in the trade but something we will never do!
How do I know it will fit?
For metal bracelets we provide the size it will currently fit in the description section of this page. If this measurement is too large or too small we are able to assist in either adding or removing links. We also offer this service, post service on a at-cost basis (i.e. we don't add a margin).
Can you change the strap?
Absolutely! If you don't like the current strap, let us know and we'll change it for free! We maintain a broad selection of styles and can also source straps to your specification free of charge.
Can you source something similar?
Absolutely! If its not quite what you’re looking for just get in touch and we can source one with our Free, No Obligation sourcing service. You can contact us on phone, live chat or simply submit the details of what you’re looking for on our “Find a Watch” page.
What payment options do you offer?
We accept payment by all leading credit and debit cards, ApplePay as well as bank transfer.
Do you offer financing?
Currently we don't offer financing but it’s something we're exploring.
Shipping & Returns
Can you ship an order to arrive on a certain day?
We can certainly try! We can request with our shipment partners for delivery on a certain day but ultimately the exact delivery date is subject to a number of factors outside our control.
How do I return a watch?
Simply let us know you want to send the watch back within the 14 return period and return it to us via Royal Mail Special Delivery. We’ll process your refund the same day we receive the watch back.
Terms & Conditions
Terms & Conditions
You can find our full terms and conditions here.